Privacy Policy — MAI Systems

1. Introduction

MAI Systems ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our interactive demonstrations and services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Participate in our interactive SMS demonstrations.
Fill out contact forms or request information.
Communicate with us via phone, email, or SMS.

The information we collect may include your name, email address, phone number, business name, and any other details you choose to provide via our contact forms.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our interactive demonstrations and services.
Send you automated follow-up text messages and utilize AI assistant routing as part of the requested demonstration experience.
Respond to your inquiries and offer customer support.
Communicate with you about our services, if you have opted in to such communications.

4. SMS and Mobile Information (TCPA & A2P 10DLC Compliance)

Mobile information will not be shared or sold to third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We comply with the Telephone Consumer Protection Act (TCPA). We only send text messages to users who have explicitly opted in (e.g., by checking a consent box and providing their phone number for our interactive demonstration). You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us, or by contacting us directly.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following situations:

With Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., CRM and messaging platforms). These parties are obligated to keep your information confidential and secure.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Security and Retention

We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no transmission of data over the internet or mobile networks is guaranteed to be completely secure.

Data Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

Data Deletion: You may request the deletion of your personal data at any time. To request data deletion, please email us at sjmason2004@gmail.com.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

MAI Systems
5151 Shaw Road, Temple, TX 76501
Phone: +1 (801) 663-6075
Email: sjmason2004@gmail.com